Frequently Asked Questions
Product Information
What materials are used in your jewellery?

Our jewellery is made from a variety of materials, including solid gold, sterling silver, and platinum. We also use precious and semi-precious gemstones like diamonds, emeralds, pearls, amethysts, citrines, etc.
Are your products hypoallergenic? 

Yes, our products are hypoallergenic. We take special care in selecting materials that are safe and suitable for individuals with sensitive skin. We still recommend checking the product description or contacting us for specific information. 
What products do you sell?

We offer a wide range of jewellery pieces. We are also able to custom make jewellery to your particular tastes and needs. Listed below are just some of the products we offer:

•           Rings 

•           Earrings 

•           Necklaces

•           Pendants

•           Bracelets

•           Cufflinks 

•           Tiepins 

•           Buttons

•           Brooches

•           Chains

•           Bangles

•           Nosepins
Do you sell gemstones separately?

Absolutely! We have an extensive collection of gemstones in stock and a lot of experience in dealing with all kinds of gems (precious and semi-precious). You can definitely purchase gemstones separately as per your requirements.
Can you make jewellery using my gemstones?

Yes, definitely! However, in these circumstances, the customer will liable to bear any shipping and duties involved. You can also visit us at our physical store in New Delhi.
What gemstones do you use?

We work with every available natural gemstone. Check out our guide on different gemstones and their properties.
What do I get in my box?

Each jewellery piece is carefully packaged in a custom IAC Galleria jewellery box, making it suitable for gifting. Additionally, you will also receive a few essentials like a jewellery certificate, a cleaning cloth, as well a care instruction card.
Where is your jewellery manufactured?

All the pieces are manufactured in-house in New Delhi, however exceptional cases may require some parts of the manufacturing process to be outsourced.
Do you offer certifications for your gemstones and diamonds?

Yes, we can provide certifications for our gemstones and diamonds upon request.
Custom Jewellery
Can I request a custom jewellery design?

Yes! While we are proud of all our designs, we always encourage customers who are looking for something special to get their jewellery custom made for their specific tastes and needs.
What is the process for custom jewellery orders?

The process for custom jewellery orders typically begins with a consultation to discuss your ideas and preferences. From there, our designers will work with you to create a design that meets your specifications. You will receive a quote and timeline after your consultation.
How long does it take to create a custom piece?

The timeline for creating a custom piece of jewellery can vary depending on the complexity of the design and the availability of materials. In general, we aim to complete custom orders within 4-6 weeks.
Are there any additional costs for custom orders?

The cost of a custom piece of jewellery can vary depending on the complexity of the design and the materials used.
Where are all your designs from?

We are proud to say that all our products have been designed and manufactured in-house.

This not only helps us keep our prices highly competitive but also allows us to monitor every step, from conception of the design to the finished product. This means we are able to make sure no corners are being cut and every piece meets our standard.
Can you cut a stone to my requirement?

Yes, we can work with you to cut a stone to your specific requirements.
Payments
What payment methods do you accept?

We accept a number of different payment methods as per your convenience. We accept all major Credit and Debit Cards (including Visa, Mastercard, Amex) as well as cash payments made in person. On request, we can also arrange for payments with a direct bank transfer, using services like PayPal, etc. If you have any legitimate payment methods, we will try our best to arrange for a timely transaction. Feel free to contact us with any questions at help@iacgalleria.com.
Is it safe to use my credit card on your website?

Yes, we take the security of your personal and financial information very seriously. Our website uses industry-standard encryption technology to protect your data.
Do you offer any discounts?

We pride ourselves on our extremely competitive pricing with a promise of quality. This doesn't allow us to offer discounts frequently but we do offer some seasonal discounts throughout the year.
Are the jewellery prices inclusive of taxes?

Yes, all the services and jewellery listed on website are inclusive of taxes.
Can I pay for the jewellery using gold?

Depending on the government regulations, and the price of gold, we can certainly try to arrange the most comfortable way for you to pay hassle-free.
Gifts
Do you offer gift wrapping or special packaging?

Yes, we offer complimentary gift wrapping and special packaging for all of our products on request.
Can I purchase a gift card for your store?

Yes, we offer gift cards in a variety of denominations, which can be redeemed online or in-store.
How do I redeem a gift card or promotional code?

To redeem a gift card or promotional code, simply enter the code at checkout. The value of the code will be applied to your purchase total.
Shipping
What are your shipping options and costs?

We offer complimentary shipping for domestic orders. International shipping costs will vary depending on your location and the size and weight of your order.
Do you ship internationally?

Yes, we offer international shipping to many countries around the world. Please note that international shipping costs will vary depending on your location and the size and weight of your order.
How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online.
Can I pick up my order in store?

Yes, we offer in-store pickup for online orders. Simply select the in-store pickup option during checkout, and we will notify you when your order is ready for pickup.
Can I arrange the shipping myself?

Unfortunately, we are unable to accommodate requests for customers to arrange their own shipping at this time.